June 6, 2013
Mr. Colt Davis
Top Level Biological Research
6000 Corporate Parkway
Miami, FL 33179
Dear Mr. Davis:
I am very concerned after reading your letter of May 21, 2013 regarding the failure of the Stay Cool 32 commercial refrigerator. In fact, what has upset me the most is that you were unable to reach us by phone as well. We like to pride ourselves on customer service and what you received was unacceptable.
I have already spoken with our head engineer about the problem you are experiencing. You will be happy to know that he has already determined a solution. He will personally come to your location and fix the problem to ensure that you do not have any problem like this again.
While we cannot replace the samples that you have lost, we would like to cover the expense you have endured by renting a replacement unit. We want to keep your business, and prove to you that our customers always come first.
Our head engineer will be in contact with you in the next few days to schedule a time that is convenient for you. Once again Mr. Davis I do apologize. I hope we can continue to serve you for all of your future commercial refrigeration needs.
Sincerely,
Joseph Brule, CEO
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