June 6, 2013
Mr. Andrew Wilcox
213 Rt. 46
Hackettstown, NJ 07840
Dear Mr. Wilcox:
Thank you for writing us about your recent purchase. We thank you and hope you are enjoying your brand new wireless router. In your letter you wrote that you have found another electronics retailer that is selling the same router you have purchased for $26.50 less than our advertised price.
As you know, we do encourage our customers to bring in ad's from our competitors and we will match the price. Our policy on this however, is pretty clear. You must show proof of the item being sold within 1 month of your purchase. Our records indicate that you purchased the router from us 5 weeks ago. I do apologize, but our policies are strictly enforced.
I would like to extend to you a 10% off coupon that you can use on your next purchase. I understand how frustrating this may be. I hope you can accept our offer of the coupon and continue to be a loyal customer. If you have any further questions, please do not hesitate to ask.
Sincerely,
John Smith, Branch Manager
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