May 21, 2013
Mr. Joseph Brule
Keep It Cool, Inc.
241 S. Main St
Allentown, PA 18103
Dear Mr. Brule:
As a loyal customer for the past 10 years, we contacted you when we needed to purchase a commercial refrigerator for storing our very important research samples. You recommended your super-sized Stay Cool 32, for $2,000. We arrived to the lab this morning after being off for the weekend and found the refrigerator does not in fact “stay cool”.
We are currently involved in some top secret biological research for a very high end government contractor. Our research requires us to keep our samples at a consistent 32 degrees Fahrenheit. Upon arrival to our lab this morning, it appears that over the weekend we have experienced a malfunction in the refrigerators thermostat. We were shocked to find that the temperature had reached 48 degrees, destroying $600 worth of samples. Clearly, something is wrong with the refrigerator.
I think you can see how this is an issue. After trying to reach your office multiple times by phone, we had no choice but to rent another refrigerator for $150 a day. As I am sure you can imagine, we cannot afford any downtime.
Please call our office as soon as you receive this letter. I would like to discuss what our options may be in terms of warranty or repair.
Yours Truly,
Colt Davis, Biological Research
Enclosure
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